Rosson & Associates · effective 21 September 2026
In detail
| Situation | Outcome |
|---|---|
| You cancel 24 hours or more before the start time | Full refund of the amount paid |
| You cancel less than 24 hours before the start time | No refund — the time has been reserved and cannot be resold |
| You do not attend | No refund |
| We cancel, or cannot deliver the session for any reason | Full refund, without you having to ask |
| Payment succeeded but the meeting could not be scheduled | Refunded automatically and immediately. You are never charged for a session that was not scheduled. |
How to cancel
Cancel through whatever you booked with — the same assistant or tool can cancel the booking — or email marc@rosson-associates.com with your booking reference. The refund above is applied automatically according to how far ahead you cancel; it is not a negotiation and no reason is required.
Cancelling removes the meeting from the calendar and returns the time slot to availability.
If something has gone wrong
Please email first. A legitimate problem will be resolved directly and far faster than a card dispute, and we would rather refund you than have you chase your bank. If you do open a dispute, this policy and the booking record form our response.
Currency and amounts
All prices and refunds are in US dollars. Refunds are for the amount charged; any difference you see is your bank's currency conversion or timing, not a partial refund.